Terms And Conditions - Zemvelo Care

Terms and Conditions


You will need to register to be able to access some services on the zemvelocare.com website. When you register your details on our website, it is your responsibility to ensure that the information provided is accurate and up to date. You are also responsible for maintaining your personal information via your online account and keeping your password secret.

The collection and storage of personal information submitted to zemvelocare.com is governed by our Privacy Policy. Whenever you visit the site, or register your details or purchase from the site, you agree to be governed by these Terms & Conditions and by our Privacy Policy. The details provided on these pages may change at any time and you are encouraged to review the statements at regular intervals.

Terms of Sale

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this e-mail will only be an acknowledgement and will not constitute acceptance of your order. Your order will be considered accepted until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

zemvelocare.com reserve the right to change prices listed without notice. All orders for products are subject to availability and zemvelocare.com reserves the right to decline to supply any individual or company.


When you place an online order through the site, you will be requested to provide personal and card payment details. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

As part of the online transaction, we will perform a fraud credit check. By submitting a payment through the site, you are granting permission for us to carry out such checks as required.

We accept the following payment types on our site: Visa, Mastercard, American Express & Gift Cards issued by this website. We will process your payments securely via the Instamojo payments system, and all payment details will be encrypted. No card details are stored by the site or Instamojo. We reserve the right to refuse any payments or cancel orders at our own discretion.


All site pricing will be shown in approximate local currency where available based on your geographic location as determined by the site, and otherwise priced in American Dollars (USD) or Indian Rupees (INR). We are unable to offer alternative currency pricing to any customer.

Pricing is shown are inclusive of GST and other export duty applicable in India. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Orders to countries other than India may be subject to import duty and taxes. These are the responsibility of the purchaser and must be paid directly to the relevant customs authority.

Return and Exchange

The products are non-returnable.

Customer Services

Please direct all enquiries and complaints to [email protected] or +91 8448302433.  We will take any necessary actions to review your complaint and respond accordingly.

Linking To This Website

We love people linking to our site so please send us an email at [email protected] if you wish to do so. You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you. Our website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.


zemvelocare.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

We reserve the right to withdraw or amend the services offered without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.

Trade Description

We have made every effort to ensure photography, description and details are correct and accurate. However, slight differences in colour and texture may occur and manufacturers’ specifications may change.

Force Majeure

We have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.

Company Information

The website zemvelocare.com, and registered domain are owned by Zemvelo Products Private Limited. The company is registered in Faridabad, Delhi NCR, India.

Information Copyright

Copyright 2017, All Right Reserved. The content of this site are copyrighted under the copyright laws and is the property of Zemvelo Products Private Limited.


These Terms & Conditions are governed by Indian law and you and we agree to submit to the non-exclusive jurisdiction of the Indian courts in respect of any matter arising hereunder.

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